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Table of Contents
Access
To use the service it is necessary to log in with you valid institution credentials to AcademicCloud.
Installation
Web-Access
Client Access
Manage
Share
Groups
Preferences
User manual(s)
FAQs
Q: Individual files are not downloaded to my Windows PC, but I can see them in the cloud. What could be the reason?
Check if the file name in the cloud ends with a space or contains any of the following characters:
- < less than, angle bracket on
- > more than, angle bracket closed
- : Colon
- “ double quotation marks
- / slash
- \ backslash
- | pipe
- ? Question mark
- * Asterisk, asterisk
Windows cannot create file and directory names with a space at the end and one (or more) of these characters, so the ownCloud client cannot sync them. Also Unicode characters may cause this problem. This problem can occur when working with Mac OS or Linux operating system users, as these devices can create such files.
To fix the problem, rename the file(s) in the GWDG ownCloud web page, the client will download them at the next sync.
